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FREQUENCY ANSWERS QUESTIONS, WE RESOLVE YOUR DOUBTS

Who is behind Feeldeluxe and how I get in touch with you?

Feeldeluxe is a nonphysical erotic shop for adults based in Elche, Alicante, Spain (SPAIN EU). You can get in touch with us via email Customer: info@feeldeluxe.com or alternatively calling our customer service Monday through Thursday from 9:00 to 14:00 and 17:00 to 19:00 hrs. Fridays from 9:00 to 14:00 hrs. and our summer schedule from Monday to Friday from 9:00 to 14:00 hrs. (Spain continental Hour) by calling +34 966 09 42 42.

How do I order?

It's simple to place your order you should add to cart the desired amount of product (Buy Button). When you already have selected all the items you wish to purchase, go to the cart and checkout (Enter button).

With that payment I tell?

We have multiple payment options, choosing the one that best suits your needs:

- Credit / debit card.
- Payment via PayPal platform.
- Cash on Delivery.

The COD is not available for all delivery locations and payment is made in cash upon delivery of the goods at the delivery address. This service has a fixed charge 3 plus VAT.

- Wire transfer.

In the case of payment by bank transfer will be sent an email with the bank details for the transaction as a concept having to put the order number assigned.

How I can track my order?

If an incident occurs with your order, our customer service will contact the shipping company to resolve it as soon as this occurs. Our intention is that products arrive on time and customers to full satisfaction of our customers.

Product returns are accepted?

If you can return the products purchased, at its expense in freight by customer. To them we must include a note explaining the reason for return and your contact details.

If the product arrives broken or a manufacturing fault, Feeldeluxe assumes shipping costs in returning.

Changes or returns will not always have evidence of the product has been used. The item is returned in its original packaging, with appropriate seals and a maximum term of receipt seven days. Should you breach any of the conditions set out above, nor change the return will not be accepted, as indicated by current legislation (Law of Retail Trade).

For any return will have to contact the customer service of Feeldeluxe by email info@feeldeluxe.com, clearly indicating the invoice number and reason for return. The service is Feeldeluxe client will contact the shipping company to arrange for pickup of the returned product to be held in the same place of delivery.

Will be admitted only the returns that meet the following criteria:

Items must retain its original seal intact.

The customer must pay shipping costs for the return of the goods, to be paid to the carrier at the time of collection thereof.

The returned product must be properly packaged to proceed with your return, if it were not so, and suffered a mishap in transit the customer must pay the return product payment and freight forwarding.

How does the package to my destination? discreet shipping

Our products are shipped in packages COMPLETELY ANONYMOUS and NOT have external marks or logos that can identify its contents. Discretion is one of our highest values, in the case of using GLS as shipping agent, the shipper will transport Logistics Operator.

All insured shipments travel.

What are the shipping costs?

Delivery to MAINLAND SPAIN.

With CORREOS shipping is FREE. Delivery time 3 to 4 days after confirmation of payment.

With SEUR shipping costs € 4.95 including VAT. For orders over 69 delivery is FREE. Delivery time 24 to 48 hrs. from receipt of payment.

Shipping to SPAIN: Balearic Islands.

With SEUR shipping costs € 5.95 including VAT. For orders above € 99 delivery is FREE. Delivery time 2 to 3 days after payment confirmation.

Shipping to SPAIN: CANARY ISLANDS, Ceuta and Melilla.

With CORREOS shipping costs € 11.95 including VAT. For orders over 120 the shipping is FREE. Delivery time 4 to 7 days from payment confirmation.

Shipping to PORTUGAL IBERIAN PENINSULA.

With SEUR shipping costs € 4.95 including VAT. For orders over 69 delivery is FREE. Delivery time 24 to 48 hrs. from receipt of payment.

INTERNATIONAL Shipping.

With GLS shipping costs € 12.95 including VAT. For orders over 150 the shipping is FREE. Delivery time depending on destination, between 4 and 7 days after confirmation of payment.

DELIVERY DESTINATIONS: AUSTRIA, GERMANY, BELGIUM, BULGARIA, CROATIA, DENMARK, SLOVAKIA, SLOVENIA, ESTONIA, FINLAND, FRANCE CONTINENT, CORSICA FRANCE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NORWAY, NETHERLANDS, POLAND, THE UNITED UNIDO, CZECH REPUBLIC, ROMANIA, SERBIA, SWEDEN, PORTUGAL and SWITZERLAND MAINLAND EUROPE NO.

What are the deadlines?

For deliveries made via the freight GLS Peninsular Spain and Portugal to the delivery time of 24/48 hrs. If deliveries are made before 18:00 hrs on schedule Peninsular Spanish, delivery is made the next day, depending on destination (except Saturdays).

All orders leave our logistics facilities every day except Sundays and holidays (Spanish State). Orders placed on Friday will be delivered on Monday, and those made on Saturday or Sunday the following Tuesday. We confirm via email the shipping package when the output of logistic facilities and the day of receipt by the customer.

For international shipping delivery times are as follows.

DestinationsTransit DaysDestinationsTransit DaysDestinationsTransit Days
AUSTRIA3FINLAND5/7NORWAY 4/7
GERMANY3FRANCE CONT.2/3NETHERLANDS3
BELGIUM3FRANCE CORSICA3/4POLAND4
BULGARIA5HUNGARY3/4UK4/6
CROATIA5IRELAND5CZECH REPUBLIC3
DENMARK3ITALY3/4ROMANIA4
SLOVAKIA4LATVIA5/6SERBIA7
SLOVENIA4LITHUANIA5/6SWEDEN4/6
ESTONIA5/6LUXEMBOURG3SWITZERLAND3

What is the product warranty?

The products have a warranty of 24 months (2 years) from the acquisition. In the event that the client detects a failure or malfunction of the product, provided there is no handling by the customer, the customer may elect to product repair or replacement unless one of these options is impossible or disproportionate to the logistics supplier GRUTINET, SL

When the client informs the logistics provider GRUTINET, SL his election, both parties must respect the decision and stick to it. If there was any fault in the product, the logistics provider GRUTINET, SL will bear the cost of return or repair the product as agreed between the parties. If this is the case where the product is no longer covered by warranty, shipping and repair shall be borne by the customer. The warranty period shall not apply in the case of failures or product defects or malfunctions caused by accident, neglect or misuse of the same by the customer or third parties. Similarly, manipulation or variation of components of a product, such as: welding, wiring, adding components or elements, etc ..., will void the warranty thereof. In the event of a problem or issue, contact the customer service: info@feeldeluxe.com

How do I choose the size of textile products?

We have enabled a section of Size Guide so you can find out what your size for each garment, query size you need on our website. VIEW SIZE GUIDE


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